Frequently Asked Questions

  • We are full service hands on, Travel Company which means we pride ourselves on offering value, a high level of expertise, being hands on for any issues that may arise, and peace of mind.

  • We offer domestic, international and exotic travel planning.

    With specialization in Mexico and the Caribbean.

  • There is research & planning fees associated with all quotes. These fees are NON-REFUNDABLE and NON-TRANSFERABLE. Should you book elsewhere, stop the planning process, or decide to cancel your trip, our fee will still be retained. Fees vary based on the amount of travelers, destinations and other factors.

    Our fee is for the following services:

    Our time researching, pricing, and booking any travel arrangements

    Processing payments on behalf of your travel group

    Pre & Post Travel Organization

    Support before, during, and post travel

    Advocating on behalf of your travel group

    Itinerary Services & Planning (Separate Research Fee)

  • We begin our research process which takes 5-7 business days.

    After providing your quote(s), quotes can be modified up to TWO times, before a modification fee of $25 is applied. This includes change of dates, travelers, locations, flights, resort/hotel, etc. Please consult with your travel group before submitting the form.

    If you do not book within 30 days of us sending your initial quote(s), we will require another research fee and form to be completed.

  • Payments plans are available, but your trip must be more than 90 days out. If your trip is not 90 days full payment may be required upfront. We offer financing options such as Uplift and After Pay if you have passed the payment deadline.

    For bookings created under a payment plan, there will a final payment date based on your travel dates that your trip must be paid in full by.

  • We accept all major credit cards. We do not accept cash, CashApp, Zelle, Paypal, Venmo, check or money orders.

    All payments are made via our secured payment system or invoices.

  • If you purchase full refund insurance at the time of booking your trip, yes it is. The cost of your full refund insurance is non-refundable.

    If you purchase travel credit insurance, you will receive travel credit towards a future trip. The cost of your travel credit insurance is non-refundable.

    Should you choose not to purchase travel insurance, you agree to accept any consequences and costs, resulting from unforeseen events that may occur.

    In addition to the supplier, In The City Destinations charges a non-refundable and non-transferable cancellation fee of $50, per reservation. This fee will be sent via a separate invoice for payment prior to cancellation being processed. This fee is only required if you decide to cancel your trip and you did not choose travel insurance.

  • Travel Insurance Is Strongly Recommended But Not Required. Travel Insurance protects you, your trip and any funds spent towards your trip.

    We offer Travel Credit ($75-150+ per person) & Full Refunds ($150-$300+ per person) in the event of any unforeseen events happening. Travel Credit Insurance can be applied to a future trip and Full Refunds are offered if you choose to purchase this option. Please keep in mind the cost purchased of the travel insurance is non-refundable. If selecting to purchase travel insurance, the cost will be added to your deposit to pay upfront.

    Should you choose not to purchase travel insurance, you agree to accept any consequences and costs, resulting from unforeseen events that may occur. The Client does not have the right to demand compensation from the travel agency for any unforeseen expenses incurred as a direct result of cancellation or failure to make your trip, lost baggage, loss of health, death, accidents and/or emergency evacuation due to natural disasters or acts of terrorism, if the travel agency is not the direct and immediate cause and reason for these expenses.

  • After confirming and booking your trip, if you have to make ANY changes to your reservation (dates, travelers, locations, flights, resort/hotel, etc), a fee of $50 per change/reservation will be assessed by In The City Destinations in addition to any fees charged by the hotel/airline.

    If Travel Insurance is not purchased, the fee could vary based on airline, cruise line or hotel.

    To make a change request please click here.

For any additional questions or concerns, please contact us at book@inthecitydestinations.com or complete the form below. Please allow 5-7 business days for any correspondence.